Privacy policy

Privacy Policy – Luneva Studio

This Privacy Policy describes how Luneva Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunevastudio.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You:

  • Contact details including your name, address, phone number, and email

  • Order information including billing address, shipping address, payment confirmation, and phone number

  • Account information including username, password, and security questions

  • Shopping information such as items viewed, cart contents, loyalty points, reviews, referrals, or gift cards

  • Customer support communication

Information We Collect about Your Usage:
We may automatically collect Usage Data using cookies, pixels and similar technologies. This includes device information, browser type, IP address, and interaction data.

Information We Obtain from Third Parties:
We may also obtain information about you from vendors and service providers (e.g., Shopify, payment processors).

How We Use Your Personal Information

  • Providing Products and Services

  • Marketing and Advertising

  • Security and Fraud Prevention

  • Communicating with You and Service Improvement

Cookies

We use cookies to operate and enhance our Site and Services. To learn more, refer to Shopify’s Cookie Policy. You may manage cookie preferences in your browser settings.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers

  • Business and marketing partners

  • Our affiliates

  • Authorities in compliance with legal obligations

Children’s Data

Our services are not intended for children and we do not knowingly collect data from children.

Security and Retention of Your Information

We implement security measures, but cannot guarantee complete protection. Retention depends on legal, contractual, and operational needs.

Your Rights

You may have rights under applicable privacy laws including:

  • Right to access/know

  • Right to delete

  • Right to correct

  • Right of portability

  • Right to opt-out of sale/sharing

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal

You may also manage communication preferences and unsubscribe from promotional emails.

Complaints

If you have a complaint, contact us. If unsatisfied, you may contact your local data protection authority.

International Users

We may transfer your data outside your country and apply appropriate safeguards (e.g., Standard Contractual Clauses).

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:
📧 info@lunevastudio.com

For the purpose of applicable data protection laws and unless stated otherwise, we are the data controller of your personal information.